Shipping Policy
Effective Date: September 1, 2024
At Digizenix Technologies Pvt Ltd, we are committed to ensuring that our products and services are delivered efficiently and on time. This Shipping Policy outlines the terms and conditions regarding the delivery of products or services.
1. Service Deliverables
For our website design, development, and digital marketing services, all deliverables are provided electronically via email or other online communication platforms. In cases where physical products are involved, the following shipping guidelines apply:
2. Shipping Regions
We currently ship physical products to the following regions:
- Domestic: All states within India.
- International: [Specify if you provide international shipping; if not, state clearly that international shipping is not available.]
3. Shipping Charges
Shipping charges may apply depending on the product or service ordered. Details of shipping costs, if applicable, will be provided during checkout or in the service contract. Charges may vary depending on the delivery location, size, and weight of the product.
- Domestic Shipping: Rs. 100/Kg in India
- International Shipping: Depend upon available courier partner and their respective charges.
4. Delivery Timeframes
We strive to process and deliver all products and services promptly. The estimated delivery times are as follows:
- Digital Deliverables (Services): Digital products or services such as website designs and marketing strategies are typically delivered within the agreed project timeline.
- Physical Products: Products will be shipped within [insert shipping time, e.g., 2-5 business days] after the order has been processed.
- Domestic Shipping: Estimated delivery within 3-7 business days.
- International Shipping: Estimated delivery within 7-14 business days, depending on the destination.
Please note: Delivery times may vary based on the delivery location, local customs, and unforeseen circumstances such as weather or public holidays.
5. Order Tracking
For physical products, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
6. Shipping Carriers
We partner with reliable shipping carriers to ensure the safe delivery of your orders. Our primary shipping partners include:
- Domestic Carriers: Bluedart, Delhivery, DTDC, XpressBees, Ecom Express, Ekart, etc.
- International Carriers: [Specify carriers or state as needed].
7. Order Processing Time
All orders are processed within [insert number of days, e.g., 1-2 business days] after the payment is confirmed. Orders placed on weekends or public holidays will be processed on the next working day.
8. Delayed or Lost Shipments
While we strive to meet the delivery timelines, there may be unforeseen delays due to weather, customs, or other factors. If you do not receive your order within the expected timeframe, please contact us at info@digizenix.com or call us at 9041173085. We will work with the shipping carrier to resolve any issues.
9. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately with details of the issue. We may request photographs of the damaged product. We will either replace the product or offer a full refund, depending on the situation.
10. Contact Information
For any questions or concerns regarding shipping, please contact us:
Digizenix Technologies Pvt Ltd
C/o Ramchandra Singh
Robertsganj, Sonbhadra, UP, 231216, IN
Phone: 9041173085
Email: info@digizenix.com